Customise Ribbon Text?
The frames shown in our product photography are for styling purposes only. Prints are sold unframed, unless otherwise stated.
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CARE & MAINTENANCE
Our keepsakes are made with delicate materials that deserve gentle care. To preserve their beauty, we recommend keeping paper keepsakes away from direct sunlight and moisture. Handle with clean, dry hands and avoid touching the surface directly.
Please refer to the specific care instructions included with your order for full details and best practices.
SHIPPING & RETURNS
Every Petalfolk Everkeep piece is carefully created just for you, whether hand drawn, sewn or printed. Because each piece is made by hand, our production timelines allow the time needed to create your order.
We offer both Standard and Express shipping within Australia, and Standard international shipping.
Due to the nature of the items we create, we are unable to accept returns or exchanges for change of mind.
Current Production Timeframes:
Custom Portraits: 3 weeks, plus shipping time.
Handmade Bonnets: 3 weeks, plus shipping time.
Birthday Banners: 2 weeks, plus shipping time.
Standard Prints (non-customised): 7 business days, plus shipping time.
For further information, please see our full Order Processing & Shipping Guide.