Shipping policy

A little note about orders, delivery and Christmas deadlines. 

Each piece in our Everkeep Christmas collection is prepared with care, with many items made to order especially for you. As this is a busy time of year, we’ve put together this guide to help you plan your Christmas orders and know what to expect.

Processing & Turnaround Times

Processing times vary depending on the product and the volume of orders received. The timeframes below refer to preparing your order for dispatch and do not include postage or transit time.

Advent Calendars — Preorder

Preorders for our Heirloom Advent Calendar close on 1 November 2026, with dispatch beginning from 20 November 2026.

Orders will be prepared and dispatched progressively as they are completed. If you intend to use your calendar from 1 December, please allow time for delivery.

Christmas Shirts & Bodysuits

Christmas shirts and bodysuits are made to order. Orders close on 1 November 2026, with dispatch beginning from 20 November 2026.

Please check product descriptions and sizing information carefully before ordering.

Paper Goods, Santa Mail, Garlands & Prints

Paper goods, Santa Mail, garlands, prints and other Christmas keepsakes have an estimated processing time of approximately two weeks.

During busy periods, preparation may take a little longer depending on order volume. We recommend ordering early to allow plenty of time for your pieces to arrive before Christmas.

A Note About Turnaround Times

All processing times are estimates and may change depending on order volume, material availability or unforeseen circumstances. Rush orders are not available during the Christmas season.

We’ll always do our best to prepare your order promptly, but delivery by a specific date cannot be guaranteed.

Where We Ship

We currently ship to Australia, New Zealand and the United States.

  • Canada: Please contact us for a postage quote before ordering.

  • Other destinations: Please email us for a customised shipping quote.

  • European Union: We are not currently shipping to EU destinations.

For international shipping enquiries, email hello@petalfolkeverkeep.com with your country and postcode before placing your order. Shipping options vary by destination.

Postage & Delivery

Processing time is separate from postage time. Once your order has been dispatched, delivery depends on the postal service, destination and any delays within the delivery network.

Tracking details will be provided where available. Christmas is a particularly busy period for postal services, so we recommend ordering early and allowing extra time for international deliveries.

Please note that delivery estimates are not guaranteed, and delays caused by postal services or customs are outside our control.

A Few Things to Know

  • Order details: Please check your delivery address, personalisation, product selections and sizing carefully before checkout.

  • Multiple products: Orders containing items with different processing times may be dispatched together once all items are ready. Separate dispatch may be possible by arrangement, with additional postage costs.

  • Changes and cancellations: As many items are made to order or personalised, changes or cancellations may not be possible once preparation has begun. Please contact us as soon as possible if you need to make a change.

  • Delayed, lost or damaged parcels: If something goes wrong with your delivery, please email hello@petalfolkeverkeep.com with your order number and any relevant details or photographs, and we’ll help you with the next steps.

Nothing in this guide limits your rights under Australian Consumer Law or other applicable consumer protection laws.

Need a Hand?

If you have questions about processing times, shipping or ordering for Christmas, please get in touch at hello@petalfolkeverkeep.com before placing your order. We’ll be happy to help where we can.

Thank you for choosing Petalfolk Everkeep and allowing our little Christmas studio to be part of your family’s traditions. Every order is a privilege to prepare. ♡